Recurring revenue, less work
We agree your margin and the scope. We take over the daily backup management and the recovery tasks.
Your client is down. Who does the recovery?
Offer your clients serious recovery without building a recovery department. You keep the relationship and the recurring revenue. We run the backups and take responsibility for the recovery work.
You keep the client, we do the recovery work.
You shouldn’t need a bigger team to give your clients better protection.
Bigger clients within reach
Immutable backups, a DR environment in our data centre and forensic recovery make conversations possible that you would otherwise have to turn down.
A team behind your engineer
Your engineer no longer has to carry it on memory and good intentions. They get recovery specialists to work with.
The responsibility moves with the work.
This is a managed service. Our engineers are responsible for the work in scope, also when you sell it under your own name to your clients.
Before the first incident we write down who does what: coverage, checks, permissions, escalation, recovery priorities and who talks to the client.
How we workYOU KEEP
The client
- Advice and the commercial relationship
- Your partner margin
- Everyday production IT
- Business context and client coordination
WE TAKE ON
Backup and recovery
- Backup management and checks
- Restores and recovery tests
- Running DR, if it is in scope
- Failback, if it is in scope
Start with one client and see how we work.
You don’t have to move every client on day one. Pick one, agree what success looks like and test it together.
Microsoft 365 backup
See how we onboard, support and restore without touching the client’s servers. Basic Entra ID backup is included.
Start with Microsoft 365Server backup and disaster recovery
Bring the client whose restores, recovery location or reliance on one engineer keeps you up at night. We’ll make a practical recovery plan.
Discuss a server environmentNIS2 for MSPs
Under NIS2, managed service providers are in scope themselves, in every EU country.
The directive lists managed service providers as a sector of their own. On top of that, your clients have to check the security of their suppliers, and that means you. Expect questions about backups, recovery tests and incident reporting.
NIS2 & complianceYour own obligations
Duty of care, incident reporting and board responsibility can apply to your own organisation. Check whether you fall under your national NIS2 law and register with the authority if you do.
Your clients’ questions
We give you restore reports, recovery plans and an ISO 27001:2022 certified supplier to point to when a client sends a supplier questionnaire.
Incidents at a client
Our logs and timelines help you and your client meet the reporting deadlines: early warning within 24 hours, notification within 72 hours.
Enterprise-grade recovery your clients can grow into.
Immutable backups, recovery across hypervisors, IP and VLAN continuity, scanning of old backups for threats found today, and a managed move back to production.
TechnologySay yes to the client with the difficult environment.
With our engineers, software and data centre behind you.
Questions we get a lot
Something else? Call us on +31 (0)85 482 3400.
Do we keep the client and the commercial relationship?
Yes. The client stays yours. We agree pricing, your margin, support and who communicates what, so everyone knows how the service is delivered.
Does all liability move to Immutec?
The contract sets out our operational responsibilities and how liability is divided. Your production IT and your obligations to the client stay as agreed. The point is a clear handover of work and accountability.
Will you go after our other IT work?
No. We do backup, recovery and migrations. Everyday IT management stays with you. Your role in production IT and the rules for client contact are agreed at the start.
Can we bring a client with an existing backup system?
Yes, send us the details. We look at what is protected now and how our service would fit. Compatibility and scope are confirmed before onboarding.
Start with one client.
Bring a real client. We’ll talk about what they need, what your team does today, what we can take over and your margin.